Grievance Officer

Last reviewed 15 September 2026. Who to write to, and the 24 hour and 7 day promise.

This page is not finished. 6 required detail(s) about the business are not set yet, so this policy cannot name who operates this service. It must not be published in this state.

Legal name of the operator
Full address of your place of business
Customer care email
Customer care phone
Name of the grievance officer
Grievance email

Who to contact

Not configured, Proprietor and Grievance Officer.

Email: not configured.

Post: not configured.

What happens when you write

We acknowledge within 24 hours, with a copy of your complaint as we recorded it so you can check we understood it.

We resolve within 7 days. That is the timeline Rule 3(2) of the IT Rules 2021 sets, and it is shorter than the Consumer Protection (E-commerce) Rules require, so it is the one we promise.

If it is urgent

Content that impersonates someone, or intimate imagery shared without consent, is removed within two hours of a valid complaint. Put URGENT in the subject line.

If we do not fix it

You can take a consumer complaint to the National Consumer Helpline on 1915, or to the consumer commission where you live. We would much rather you gave us a chance first.

This is written to cover the obligations we know apply to us, and it names the rule behind each one so it can be checked. It is not legal advice, and it is not a substitute for having a lawyer read it.