Win back customers who stopped buying, on WhatsApp and email
One Tap Manager finds the customers who used to buy from you and have gone quiet, writes the message to bring them back, sends it by email or opens WhatsApp with it already typed, and then counts how many actually bought again. It works from the sales you already have, and win-back is unlimited on the Free plan.
How does it find customers who stopped buying?
It groups every customer by how recently they bought, how often and how much they spent. A customer who used to buy every month and has not bought in two is flagged while there is still time; a one-time buyer from a year ago is not treated the same way. The list is ranked by what each customer used to spend, so the first message goes to the people worth the most.
How is the message sent?
- Email goes out from the app.
- WhatsApp: until a WhatsApp Business provider is connected, each customer gets a click-to-chat link that opens WhatsApp with the message already typed, so you only press send. For forty customers that takes a few minutes.
- Excel: prefer to send it your own way? Download the list and the messages as a file.
Campaigns can run every week on their own, and a customer who was just contacted is left alone for 45 days, so nobody gets the same message twice.
How do I know it worked?
Every send is logged per customer, with the channel and the date. The app then counts who bought again after their message, so you see whether the campaign earned its keep instead of guessing.
What should the message say?
Short, personal, one reason to come back and one easy next step. The win-back message guide has ready templates in English and Hindi.
Common questions
Do I need the WhatsApp Business API?
No. Without it, the app gives you a link per customer that opens WhatsApp with the message typed. Connecting a provider later lets it send on its own.
Is win-back free?
Yes. Win-back messages are unlimited on the Free plan, including the Excel file.
Will it annoy my customers?
It only messages customers who have gone quiet, and leaves each one alone for 45 days after contacting them.